Shipping
SHIPPING OPTIONS, TAXES AND FEES
•Shipping is available only within the contiguous 48 United States through this website.
•All international sales, Alaska and Hawaii will be handled by email only to international.sales@ezkwip.com. No website checkouts that accidental get processed will be honored and any payments received will be refunded.
*Please do not try to checkout through the website until we announce that we are setup for international online sales.
*For International shipments that are coordinated by EZkwip.com, all applicable fees (e.g., International customs duties, taxes and customs brokerage fees) must be determined in advance and added to the order or the shipment cannot be made. For shipments to that are self-brokered, the buyer must make ALL shipping arrangements and inform EZkwip.com of the details.
•All LTL freight is FOB. Meaning the equipment is considered delivered and in your possession while in transit with carrier. Even if we book and secure the insurance, we will assist in claims but will not be responsible for damage or extra freight costs, deductibles etc.
Standard packing charges (e.g., for wrapping, strapping to pallet) are disclosed in the listing. Additional protective packing (e.g., crating or box construction) is usually available. The buyer must request this service in advance and cover the additional packing charges.
•Handling fees for customer pickups (of used items at the EZkwip.com warehouse) are disclosed in the listing.
•Only curbside delivery is offered. The seller does not offer or arrange for inside delivery.
•Liftgate services are available for an additional fee. This service must be specified during checkout.
•Residential delivery is available for an additional fee. This service must be specified during checkout.
•Insurance on shipments is not a standard service. The buyer may call to discuss options and fees.
•Signature services are not standard. The buyer may call to discuss options and fees. There is no expectation or requirement of a signed proof of delivery otherwise.
•Sales tax of 6% is charged on all items received in Maryland or picked up from our warehouse. Sales taxes and fees for other states, as charged by our suppliers, may be added to the invoice during checkout.
•Any minimum order fees charged by suppliers may be added to the invoice during checkout.
•Free shipping promotions are granted with the agreement that the merchandise will be kept. Any amount disclosed as Shipping Promotion will be considered as part of original shipping costs during a refund calculation.
•All requests for non-standard services must be made in writing to EZkwip.com.
CUSTOMER PICKUP
•Customer pickup is available for some items at our Maryland or Delaware warehouses.
•Pickup times are Monday through Friday from 10 AM to 3 PM, Eastern time, excluding most holidays. Only our warehouse staff will assist with the loading of proper equipment transport vehicles for truck freight items, due to safety and insurance regulations.
•For orders exceeding 10 items, a three-business day notice is required.
•Securing the load is the sole responsibility of the buyer. The seller assumes no liability or responsibility for damages as a result of loads being improperly or inadequately secured.
•Items must be picked up as soon as possible. Any item not picked up within 30 days from close of sale will be assessed a storage fee of $30. Any item not picked up within 60 days will be considered abandoned; ownership will return to the seller and all monies paid by the buyer related to the item will be forfeited.
•The seller accepts no liability for loss, theft, or damage to any item while stored in our warehouse.
DELIVERY AND RECEIPT OF ORDER
•Orders usually ship within 1-3 business days for items weighing less than 100 lbs and shipping standard USPS or UPS shipping, and 3-7 business days for truck freight items over 100lbs after payment has been processed, unless otherwise noted in the item's listing. Due to occasional stock issues or custom-made merchandise, special orders may potentially take 4-6 weeks to ship. There is NO GUARANTEE OF SHIPPING TIMES. If you have questions about the status of your order, check your customer area on our web site or contact us by phone or email.
•Lost or damaged shipments must be made with 5 days of delivery date or estimated date, with a follow up written notification to our email no later than 15 days from estimated or actual delivery date.
Equipment and parts will be considered delivered and in possession of buyer if proper notifications are not followed by customer.
* We may request additional confirmation (such as for shipping address or custom-made equipment) that may delay order processing.
•The buyer pays all costs relating to the shipment, including charges by the shipping company that were not paid during check out. These might include, but are not limited to: additional charges due to inaccurate information provided to EZkwip.com. relating to the delivery, charges due to failed delivery attempt(s) by the shipping company, etc.
•Any shipment that is refused or cannot be delivered and is returned by the carrier will be considered an unauthorized return.
•The buyer is responsible for inspecting the shipment during delivery by the shipping company for damages, both obvious and hidden. The buyer will accept the delivery and note on the delivery receipt any damages or concerns. Failure to notate any defects could result in a significant reduction in the carrier's liability during damage claims.
•In most cases the buyer is responsible for filing any loss or damage claims in the manner and time frame directed by the carrier. In certain cases where additional insurance has been obtained by EZkwip we may take over and process the claim and handle the purchase resolution with the buyer , EZkwip and the carrier who caused the losss. EZkwip.com will willingly assist the buyer with the handling of the any damaged claims based on the buyer's needs and requests.
•The buyer is responsible for any concerns, issues, or charges for these shipments, and agrees to hold EZkwip.com, its suppliers, and its vendors harmless.
